My Resume
Experience
Product & Support Manager
Columbia University Irving Medical Center
Office of Communications
Digital Strategy & Web Services
Jan 2019 - Present
New York, NY - Remote
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Lead client support by managing requests & ensuring tasks are handled in a timely manner.
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Be an expert on Columbia Products and content while acting as a liaison between the team and clients to ensure requirements and needs are met.
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Help develop strategic policies and procedures and coordinate the improvement of internal/external support applications and training resources.
Web Maintenance Specialist
Columbia University Irving Medical Center
Office of Communications
Digital Strategy & Web Services
Mar 2015 - Jan 2019
New York, NY
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Provide client support by triaging and coordinating support requests.
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Utilize skills in Drupal. WordPress, HTML, and other web technologies.
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Assist with Q/A as needed to test new feature deploys.
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Revamp training resources to increase client success while reducing support requests.
Web Developer
Columbia University Irving Medical Center
Women's & Children's Health
Oct 2013 - Mar 2015
New York, NY
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Manage all internal and external sites for OB/GYN and Pediatrics.
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Design, develop, and build any required new sites using WordPress.
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Manage both departments' SharePoint sites and train staff on how to use them.
Web Developer
Columbia University Irving Medical Center
Department of Ob/Gyn
Nov 2012 - Oct 2013
New York, NY
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Manage all internal and external sites for the department of OB/GYN.
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Design, develop, and build any required new sites using WordPress.
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Manage the department SharePoint site and train staff on how to use it.
Website Administrator
University of North Carolina
School of Medicine
Department of Emergency Medicine
Apr 2009 - Jan 2013
Chapel Hill, NC - Remote
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Create and maintain a website exemplifying web industry standards and UNC school standards, all while abiding by HIPPA policies and procedures.
Education
Bachelor of Science: Design
East Carolina University
2006
Greenville, NC
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Concentration in Architectural. Mechanical and Graphic Design
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Minor in Business Administration
Professional Skills
Drupal
Symplr Directory
WordPress
SEO
HTML
Web Accessibility
CSS
Project & Product Management
Jira
User Experience Strategy
Confluence
Content & Information Architecture
Adobe Creative Cloud Products
HIPAA Compliance Policies & Procedures
Personal Skills
Proactive and results-oriented with a great sense of creative and critical thinking.
Works well across multiple teams and stakeholders, interfacing effectively with leadership, design, development, production, and support.
Outstanding team player and strong cross-functional team leader.
Attention to detail with excellent problem-solving skills.
Excellent verbal and written communication.
Acknowledgments
Eagle Scout Award
Boy Scouts of America
2001